Privacy Policy

1. Introduction

Skyhollow ("we", "us", "our") is committed to protecting the personal data of our clients, their families, and visitors to our website. This policy explains what personal information we collect, how we use it, and the rights you hold in relation to it. It applies to all services we provide and to our website at https://skyhollen.info.

Skyhollow operates from No. 42, Section 2, Minquan Road, North District, Taichung 404, Taiwan. Our data protection contact is: [email protected].

2. Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Contact information: Name, phone number, and email address provided through our enquiry form or by contacting us directly.
• Care-related information: Health conditions, mobility needs, daily routines, and other information necessary to plan and deliver home care services.
• Communication records: Written correspondence, call notes, and care records relating to active service arrangements.
• Technical data: IP address, browser type, and pages visited, collected automatically via cookies when you use our website.

We collect personal data only when it is provided to us directly by you or a family member acting on your behalf, or when it is gathered automatically during your use of our website.

3. How We Use Your Data

We process personal data for the following purposes:

• To respond to enquiries submitted through our website or by phone.
• To plan, deliver, and review home care services for individual clients.
• To communicate service updates, changes to arrangements, and care observations with family contacts.
• To comply with legal obligations applicable in Taiwan.
• To improve the performance and usability of our website through anonymised analytics.

The legal bases for processing personal data in Taiwan are principally consent and the performance of a service agreement, governed by the Personal Data Protection Act (個人資料保護法) of the Republic of China.

4. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected. In practice:

• Enquiry and contact data is retained for up to two years if no service arrangement follows.
• Active client care records are retained for the duration of the service and for seven years thereafter for legal and compliance purposes.
• Website analytics data is anonymised and typically retained for no more than fourteen months.

5. Data Sharing

We do not sell personal data. We share personal information only in the following limited circumstances:

• With caregivers and coordinators involved in the delivery of your service, on a need-to-know basis.
• With third-party service providers (such as email delivery and analytics tools) where they operate under data processing agreements.
• Where required by law or by order of a competent Taiwanese authority.

6. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

7. Data Security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include access controls, secure data storage, and staff confidentiality obligations. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

8. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data where we no longer have a legal basis to retain it.
• Object to or restrict certain types of processing.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. We will respond within thirty calendar days.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children

Our services are directed at adult individuals and their families. We do not knowingly collect personal data from individuals under the age of 18 without explicit parental or guardian consent.

11. Changes to This Policy

We may update this policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website or services after any update constitutes acceptance of the revised policy.

12. Contact

For any questions about this policy or your personal data, please contact us:

Skyhollow
No. 42, Section 2, Minquan Road, North District, Taichung 404, Taiwan
Email: [email protected]
Phone: +886 7 744 3580